All orders are shipped directly from Switzerland. For customers in Switzerland and Liechtenstein, this means fast delivery times, transparent processing and no unexpected import costs.

We usually dispatch in-stock items from Switzerland within 24 hours. Swiss Post then normally delivers within 2 to 3 working days with PostPac Economy, or within 1 to 2 working days with PostPac Priority.

For pre-orders, the shipping date on the product page applies. Japan imports are usually shipped within 5 to 10 working days.

We ship with Swiss Post to Switzerland and Liechtenstein. PostPac Economy costs CHF 7.50 and PostPac Priority CHF 9.50. Very light orders up to 110 g are sent in an envelope for CHF 1.20.

Shipping within Switzerland is free for orders of CHF 200 or more.

You can pay with TWINT, credit card, Apple Pay, Google Pay, PayPal or Klarna. Payment is due when you place your order, including for pre-orders. With Klarna, you can choose to pay later instead; you will see the terms at checkout.

Klarna is not available for drops, as confirmation takes too long when products sell out within seconds. All other payment methods can be used as usual.

After your purchase, you will receive an order confirmation by email. As soon as we have shipped your parcel, a shipping confirmation follows. If you sign in to your customer account with the same email address, you can check the status of your orders at any time.

For pre-orders, the shipping date on the product page applies. If you have not heard from us after that date, please get in touch via the contact form.

Pre-orders allow you to secure highly sought-after products before their official release. Shipping begins no earlier than the stated shipping date, not immediately.

If you order pre-order items together with in-stock products, everything is shipped together once all items are available.

For high-demand products, a limit per household applies. It is stated directly on the product page. Second orders are not permitted.

If a limit is circumvented, we reserve the right to cancel the order and make the products available again. This applies in particular to highly sought-after products, for example on pre-order days. The limit gives as many customers as possible a fair chance.

Anyone who deliberately circumvents a limit, for example by placing several orders under different names, email addresses or customer accounts for the same household, will be excluded from future drops. In that case, we will cancel all future drop orders from this person and refund the amount paid in full.

The product language is shown directly on each product, as a badge or in the product description. We carry products in German, English, French and Japanese.

Please check the language carefully before purchasing.

As long as products are regularly available through official channels, we align with the recommended retail price. For limited or discontinued products, the price reflects the current Swiss market value.

For Japanese imports, we calculate based on purchase price, shipping and customs costs. Our goal is always fair, transparent pricing.

For popular releases, demand often far exceeds our available stock. As a small shop, we frequently receive only a limited allocation.

A product is only secured once the purchase is fully completed. Items in the cart are not reserved. We review orders manually and cancel suspicious or unfair orders so that everyone has a fair chance.

The exact date is stated on each product, and pre-orders always open at 7 pm. If there are delays from our suppliers, the date may be pushed back. We communicate this transparently, and affected products show a "Delayed" badge.

Restocks are announced at short notice via Instagram and our newsletter.

When a product is especially scarce, we raffle the opportunity to buy it at the regular price. Entry is free and non-binding. You need a customer account as well as a residence and delivery address in Switzerland or Liechtenstein, and there is one entry per household.

Winners receive a personal purchase link by email, which is only valid for a limited time. You can find all the details in our entry terms.

Please contact us as soon as possible via the contact form. Once an order has been packed or shipped, changes are unfortunately no longer possible.

Cancellations are possible within 72 hours of placing your order. In that case, please contact us as quickly as possible via the contact form.

After this period, cancellation is no longer possible.

Japanese products cannot be cancelled, as we order them specifically from Japan for your orders.

In Switzerland, there is no statutory right of return for online purchases, and we do not offer a voluntary one either. All orders are binding.

We only exchange or take back products in the case of an incorrect delivery on our part or a manufacturing defect. Please report a manufacturing defect to us within 72 hours of delivery, with photos. You can find all the details in our refund policy.

If we cannot deliver all or part of an order, for example because we receive less stock than ordered, we will let you know by email and refund the affected amount in full.

The money goes back to the payment method you used. Depending on the provider, it can take a few days before you see the credit.

Please get in touch within 7 days of the expected delivery date via the contact form, ideally with photos of the parcel and its contents. We will do our best to resolve the problem with you.

Transport damage must also be reported directly to Swiss Post. Please report a manufacturing defect in the product to us within 72 hours of delivery.

No, you can also order without an account. With an account, you can see all your orders at a glance. You sign in with your email address and a code sent to you by email, so you do not need a password.

A customer account is required for our raffles.

On the collector map, our shop is an island world: every collection is an island. Wherever you have been, the fog clears, lights show what is new, and new sets rise from the sea on release day. There are no points and no rewards, it is simply a different way to browse.

If you are signed in, you can turn on "My footprints": flags then mark where you have bought something that has already been shipped. The logbook lists all your purchases by date. Only you can see this.

Your map progress is stored only in your browser. You can find details in our privacy policy.

Yes, that is what our Parent Translator is for. Tap what your child said, for example "I really need an ETB!", and read in plain words what it means, what it costs and what might be enough.

Is a sentence or a word missing? Send us a message via the contact form and we will be happy to add it.

In the Pokécado Store, you walk a little character through our shop as a pixel game. The shelves hold everything that is in stock, and the display cases hold slabs and singles. Add whatever you like straight to your cart, then pay in the shop as usual. Purchase limits and shipping stay the same.

The store works on your phone and on a computer. Sound only plays if you turn it on. On drop evenings, the store is closed from 18:30 to 19:30 so the drop can run smoothly in the online shop.

We ship exclusively to Switzerland and Liechtenstein. This allows us to guarantee fast delivery times, transparent processing and reliable service for our customers.

We are happy to take a look at sealed products. Please send us a list with quantities, photos of all sides (showing the shrink wrap and seal) and a copy of the receipt via the contact form.

We only take on products in original, undamaged factory shrink wrap that we can inspect before paying. As we buy directly from the distributor and price fairly, our offer will be well below the original retail price.

Our shop is only available at pokecado.ch. Websites with a similarly spelt name have nothing to do with us, even if they show our logo and product photos.

With us, you always pay directly at checkout on pokecado.ch. If a website asks you to transfer money to a bank account abroad, it is not ours. If you are unsure, contact us via the contact form before paying.

You can reach us at any time via our contact form. We will respond as quickly as possible.